REDEX enforces the STRONGEST CODE OF ETHICS in the RV industry.
Our customers feel very confident that every REDEX dealer they visit adheres to this same Code of Ethics.
As a member of REDEX (Recreational Dealers Exchange Company), this dealership subscribes to the following principles and standards. Implicit in this code is the requirement that members comply fully with all federal, state and local laws governing their business.
WE PLEDGE TO:
• Operate our business in accord with the highest standards of ethical conduct.
• Treat each customer in a fair, open, and honest manner, and fully comply with all laws that prohibit discrimination.
• Meet the recreation needs of our customers in a knowledgeable and professional manner.
• Represent our products clearly and factually, standing fully behind our warranties, direct and implied, and in all other ways justifying the customer’s respect and confidence.
• Advertise our products in a positive, factual, and informative manner.
• Detail charges to assist our customers in understanding repair work and provide written estimates of any service work to be performed, upon request, or as required by law.
• Resolve customer concerns promptly and courteously.
• Put our promises in writing and stand behind them.